FREQUENTLY ASKED QUESTIONS
Where are Tru Earth Eco-Strips manufactured?
We want you to feel confident with the laundry detergent you choose for your family.
How can we do this?
By manufacturing Tru Earth Eco-Strips in Canada, where they are subject to stringent health regulations.
Every Tru Earth Eco-Strip is manufactured in a state of the art laboratory right here in Canada.
Rest easy knowing we don't cut corners. Your safety is important to us.
Does Tru Earth Sell Other Products?
If I don't like the product how do I return it.
We offer a money back guarantee if you don't like the product within 30 days (return shipping cost not included). Contact customer service, ship the product back to us, and we'll refund your money.
I can't complete the checkout process. What's going on?
Is there a time commitment to the subscription? How hard is it to cancel?
There is no time commitment. Having a subscription allows us to bring the product to you at a better price. If you decide you no longer want to receive Tru Earth eco-strips, simply visit https://www.tru.earth/mySubscriptions and you can change or cancel your existing subscriptions. If you have never logged in before, you will need to use the "Forgot your password?" option to setup your account.
I'm a customer but I haven't logged in before. What is my login and password?
When you make your first purchase you will automatically have an account setup for you with your username being the email address you used to make the purchase.
To setup a password, please use the "Forgot your password?" link here.
Delivery & Shipping
Is it possible to get less frequent deliveries? We only need one package every two to three months?
We do! We also offer bi-monthly and quarterly deliveries. Here are the links:
I need more than 32 loads per month. Can I get a larger shipment?
Definitely, we can accommodate larger deliveries no problem.
Here are the links for 64 loads per month:
If you need more than 64 per month, please email us at email@example.com and we can set you up with a custom delivery option.
How much is shipping and handling?
Free! We want to make Tru Earth as accessible as possible. We keep our shipping costs low by using Canada Post and USPS Standard Mail for most deliveries. On occasion, we may use other carrier services to expedite parcels.
How long will it take to receive my shipment?
Packages are processed and shipped the following business day barring any unforeseen circumstances.
For US orders, packages are shipped from domestic U.S. fulfillment centers in Washington State, Utah, and Tennesee, with delivery times typically under a week.
For Canadian and International orders, packages are shipped via Canada Post Standard Mail from Vancouver, British Columbia, with delivery times varying depending where you live. When the postal system is running smoothly, packages typically take up to two weeks to arrive.
Please note that due to weather-related events, holiday and shipping bottlenecks, and COVID-19 restrictions, shipments can sometimes take additional time to arrive.
Will there be taxes on my order?
Yes, taxes will be applied to your order in Countries and regions where we are required to collect taxes.
What about customs and importing fees?
In most cases, small orders aren't subject to importing fees, but this varies from country to country. In the event you are charged importing fees when you receive the package, you will be responsible for the fee.
How To Use
How do I use Tru Earth Eco-Strips?
Watch this quick demonstration video to learn exactly how to use our laundry strips.
Where do I place the Tru Earth strip in my front-load High Efficiency (HE) washing machine?
For best results, here are the recommended instructions for adding Tru Earth to your washer:
- Detach a strip
- Top-load washer: place strip inside washer.
Front-load washer: place strip in detergent dispenser (tear strip into smaller pieces if necessary).
- Add clothes and start washer.
Some newer HE machines use very little water and it is possible, in rare instances, that the Tru Earth strip can get wrapped up in clothes before it gets wet enough to dissolve completely. Consumers report the same occasional issue with uni-dose liquid pack detergents. Tru Earth has the advantage that it can be placed in the dispensing compartment where the flow of water at the start of the filling cycle dissolves the strip.
How many strips of Tru Earth should I use?
1 Strip = 1 Load
In most situations, one strip of Tru Earth is recommended for one load of laundry. A standard single load is considered to be 3 to 5 kg of dry laundry that is lightly soiled and washed in moderately hard water. As with any detergent, you may want to increase the amount of detergent used if your water is very hard, the load extra soiled, or your load size is extra large. Simply add a second or third strip depending on your situation. Unlike other uni-dose detergent packs, you have the flexibility to tear a strip of Tru Earth in half for very small loads or hand-washing.
About the Product
Why doesn’t Tru Earth produce many suds?
In modern laundry detergents, the amount of suds produced does not relate to cleaning power. High Efficiency (HE) washing machine manufacturers recommend the use of low-sudsing detergent formulations that are specifically designated as HE-compatible. Tru Earth uses a special, patent-pending low-sudsing formulation that is HE-compatible and effective for all other types of washing machines. Other detergents that produce lots of suds typically include suds-producing agents that do not enhance cleaning power – they are added mainly for appearance purposes.
Is Tru Earth good to use on natural wool?
With special care, Tru Earth can be safely used for hand-washing some wool fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Wool fabric manufacturers usually recommend dry-cleaning or hand-washing wool with specific cleaners. Tru Earth may be used for hand-washing if care is taken to fully dissolve the strip in water prior to adding the wool clothes.
Is Tru Earth good to use on natural silk?
We do not recommend washing silk fabrics with Tru Earth. We recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer. Most silk fabric manufacturers usually recommend dry-cleaning or hand-washing silk with specific cleaners.
Is Tru Earth good to use on cloth diapers?
Tru Earth is safe for 100% cotton cloth diapers but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer.
Unlike most leading brand liquid detergents, Tru Earth will not affect the absorbency of the cloth and is hypoallergenic. However, many modern cloth diapers also contain some combination of synthetic materials and glues in their support structure. Depending on the materials used, Tru Earth (and other detergents) may affect the strength and durability of that support structure.
Is Tru Earth good to use on technical sports clothes that contain special synthetic moisture-wicking fabric?
Tru Earth is safe for most synthetic fabrics but we always recommend that consumers follow the specific washing and detergent recommendations of each clothing manufacturer.
Most fabric softeners and many liquid detergents contain cationic surfactants or solvents that can impair the wicking properties of specific fabrics after multiple washes. Tru Earth is safe for most synthetic fabrics because it does not contain cationic surfactants or solvents.
What is the shelf life of Tru Earth?
We recommend Tru Earth be used within three years of purchase. That is a much longer than the six to twelve months shelf life recommended for most leading-brand liquid and powder detergents.
You state that Tru Earth is vegan. Why does your MSDS mention animal testing?
Tru Earth laundry detergent is a vegan product: no animal-derived ingredients are used in it, and no testing on animals has been conducted by us or our ingredient suppliers. We voluntarily publish our ingredients list and MSDS as part of our commitments to transparency and sustainability.
The Tru Earth MSDS may be confusing because it includes references to historical animal test data taken from literature sources. The MSDS format is regulated by law and it requires us to include data that is published in the literature that catalogues the characteristics of chemical compound that are used in our ingredients. The animal test data it refers to are drawn from the historical, published literature. Unfortunately, at some point in years past, some laboratory (unknown to us) did conduct animal testing on that compound and published their findings. We do not support or condone that testing, but we are legally obligated to reference the data in our MSDS.
Are Tru Earth Eco-Strips septic safe?
Tru Earth Eco-Strips are biodegradable and safe for septic and grey water.